BetWinner Privacy Policy – Data Protection for Malaysian Players

Welcome to the Privacy Policy BetWinner. This document explains how the platform BetWinner, accessible at https://betwinner.express ("We", "Platform" or "BetWinner"), collect, use, disclose, store and protect your personal information ("Personal Data") when you use our services.

This Privacy Policy applies to all users of the platform BetWinner in Malaysia, including registered members, website visitors, and any individuals who interact with us through our official communication channels. It covers all services we offer, including online casino, Live Casino, Sports Betting, e-sports, slots, table games, and all other platform features.

This Privacy Policy forms part of the Terms & Conditions BetWinner and should be read alongside that document. By registering an account or continuing to use our services, you agree to the collection and use of your information as described in this policy.

BetWinner collects several categories of information when you register and use our platform. Below is a full breakdown of the data we collect:

BetWinner does not collect sensitive data such as medical information, religious beliefs, or political views. We only collect data that is strictly necessary to provide a secure platform experience and to comply with anti-money laundering (AML) and know your customer (KYC) requirements.

BetWinner uses your personal data only for lawful, stated purposes. Below are all the purposes for which we use your data:

• Account Management: Creating and maintaining your player account, verifying your identity, and securely processing logins
• Transaction Processing: Processing deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks in Malaysian Ringgit (MYR)
• Service Delivery: Grants access to Live Casino, slots, table games, Malaysia Super League Sports Betting, badminton, e-sports, and all platform products
• Bonus & Promotions: Managing promotional eligibility, calculating and crediting bonuses, and verifying that wagering requirements have been met
• Legal Compliance: Meeting AML, KYC, and relevant legal reporting obligations in Malaysia
• Platform Security: Detecting and preventing fraud, multiple account abuse, money laundering, and platform misuse
• Customer Support: Resolving enquiries, complaints, and technical issues that you raise with our support team
• Responsible Gambling: Monitoring gameplay patterns to identify players who may benefit from responsible gaming support
• Platform Improvements: Analysing aggregated, anonymised usage data to improve the BetWinner platform experience
• Service Communications: Sending important notifications about your account, transactions, policy changes and security updates

BetWinner does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in the course of operating our platform, we may share your data with a limited set of third-party categories as follows:

• Payment Providers: Required transaction data is shared with Malaysian payment processors such as Touch 'n Go, GrabPay, DuitNow, and FPX to complete your deposits and withdrawals
• Game Providers: Limited game session data is shared with slots and live casino providers such as Pragmatic Play, Evolution Gaming, and PG Soft to ensure games function correctly
• KYC & AML Services: Identity information is shared with recognised third-party identity verification service providers to fulfil our legal compliance obligations
• Legal Authorities: Data may be disclosed to Malaysian authorities where required by a valid court order, warrant or other lawful legal requirement
• Technical Infrastructure Providers: Cloud and hosting service providers that process data on our behalf under strict data processing agreements

All third parties with whom we share data are bound by strict data protection agreements and are only permitted to process your data for the specific purposes defined. BetWinner is responsible for ensuring that all third-party partners adhere to data protection standards comparable to our own.

BetWinner continually invests in the latest security infrastructure to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. Our technical and organizational security measures include:

• 256-bit SSL Encryption: All communications between your browser and BetWinner's servers are protected by the latest TLS protocol
• Data-at-Rest Encryption: Sensitive data, including payment details and identity information, is stored in encrypted form in our database
• Two-Factor Authentication (2FA): 2FA support for player accounts and strict internal access controls for staff accessing BetWinner systems
• 24/7 Monitoring: Our cybersecurity team monitors our systems around the clock to detect and respond to security threats
• Penetration Testing: Security audits and penetration testing are conducted regularly by independent security experts
• Role-Based Access Control: BetWinner staff may only access the data necessary for their specific role — in line with the principle of least privilege
• Secure Data Backup: Data backups are performed regularly and stored in secure, encrypted locations for disaster recovery purposes

BetWinner retains your personal data only for as long as it is needed for the purpose it was collected, or as required by law. Retention periods vary depending on the type of data:

Once the retention period has ended, your data will be securely deleted or fully anonymised across all systems BetWinner. Anonymised data (where no information that could identify you is retained) may be kept for long-term aggregated analytics purposes.

As a player BetWinner in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 and our privacy policy:

To exercise any of the rights above, please contact the support team BetWinner via email at support@betwinner.express, stating the type of request and your account details. We will acknowledge receipt of your request within 48 hours and process it within 14 business days.

Platform BetWinner uses cookies and similar tracking technologies to keep the platform running properly, improve the user experience and analyse usage patterns. The types of cookies we use are outlined below:

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform. BetWinner does not use third-party cookies for advertising or cross-site tracking.

Platform BetWinner is intended solely for individuals aged 21 and above. We do not knowingly collect, process, or store personal data of anyone under the age of 21.

During registration, we require date of birth verification and reserve the right to request age verification documents at any time. If we determine that a minor has registered an account, the account will be suspended immediately, all funds will be returned to the original deposit method, and all associated data will be deleted.

In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use international cloud infrastructure providers or game providers such as Evolution Gaming for live casino and Pragmatic Play for slots.

When data is transferred outside Malaysia, BetWinner ensuring a level of protection equivalent to that provided in Malaysia through:

• Data processing agreements requiring equivalent or higher protection standards
• Transfers only to countries or entities that meet recognised international data protection standards
• Encryption of data in transit and at rest across all cross-border locations
• Regular security assessments of all international data processing partners

Platform BetWinner may contain links to third-party websites or services. This Privacy Policy applies only to the platform BetWinner and does not cover the privacy practices of any other websites you visit through those links.

We are not responsible for the content or privacy practices of third-party websites and encourage you to read their privacy policies separately. If you come across any suspicious or unauthorised links on our platform, please report them to our support team immediately.

BetWinner reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to how we protect your data. All amendments will be published on this page with a new update date.

For material amendments — particularly those affecting how we use or share your personal data — we will provide adequate notice to all registered members via email or in-platform notification at least 7 days before the changes take effect. This gives you sufficient time to review the changes and, if necessary, exercise your data rights.

We encourage you to review this page periodically to stay informed about how BetWinner manage and protect your personal data.

If you have any questions, concerns, or wish to exercise your data rights in relation to this Privacy Policy, our support team BetWinner with Bahasa Malaysia support is available 24 hours a day, 7 days a week.

• Privacy Email: Send data-related requests to support@betwinner.express with the subject line "Personal Data Request" — response within 48 business hours
• Live Chat: For general privacy enquiries, live chat on the BetWinner platform is available with a response time of under 2 minutes

For requests involving access, correction, or deletion of data, please include the following in your email: full name, registered email address, account number (if applicable), request type, and any relevant additional details. This helps us process your request more quickly and accurately.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.